FAQs

Placing an order

How do I place my order?

site:chiefessays.net you are done shopping, you may return to your shopping cart by clicking on the icon at the top of the page. Once you are ready to check out, please follow the onscreen instructions from the cart page. In the product section, add your desired product to the shopping cart and select your desired volume. Once you are done shopping, you may return to your shopping cart by clicking on the icon at the top of the page. Once you are ready to check out, please follow the onscreen instructions from the cart page.

Has my order been completed?

Your order is completed once your payment is confirmed. To make help me write a paper sure the payment has been confirmed, please check for an “Order Confirmation” email in your inbox.

Can I cancel my order?

Unfortunately, any order that has been completed on the website cannot be cancelled.

 

Payment

What are my payment options?

The website supports online credit cards and debit cards payments.

Which payment option has the least amount of extra fee?

Metacup does not charge any extra fee for online credit/debit card payment.

Is my credit card secure?

Metacup makes it our priority to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your payment information. We do not store any credit card information. ***

Can I request for separate delivery of my receipt?

Yes, please check “separate billing” on the checkout page, and also kindly provide us with name and address to which you wish the document to be sent. There will be a minor additional cost for postal fee applied to your total.

 

Coupon code

How do I use my coupon code?

You will be asked to enter your coupon code in the checkout process after you finish from the shopping cart. Once the coupon has been processed, the total amount of your order should be updated accordingly to the terms and conditions of your coupon code.

Why is my coupon code not working?

There are a few reasons that may cause a coupon code to not function. Please first check for the following 1) coupon code expiration date 2) minimum purchase 3) other overlapping promotions.

Does coupon code have an expiration date?

Yes, most coupon codes do have expiration dates specified with them as they are given out. Some, however, have an open-ended duration, which Metacup reserves the right to make adjustments to any terms and conditions at any time without prior notice.

 

Shipping

How is the shipping fee calculated?

Your shipping fee is generally determined by the distance between our shipping center and your shipping address as filled in the checkout page.

Which carriers and shipping methods do you use?

For delivery within Thailand, Metacup is currently using a delivery service provided by Thai Post. In some special cases, Metacup may, based on each specific need, resort to other carriers or methods of delivery to make sure our customers are receiving their packages on time.

Do you ship outside Bangkok and Thailand?

We are currently shipping to any address within Thailand.

Do I have to receive the package in person?

Our carrier most likely require for the recipient to be receiving the delivered package in person. If a signature is required for a particular shipment, it is the responsibility of the customer to make sure the recipient will sign for delivery. In most cases, customers do not have to sign for shipments from Metacup. However, the delivery staff can require a signature at their own discretion if they feel the package is not safe unattended. Metacup does not guarantee delivery of packages when the recipient is unavailable to sign for a package. The carrier’s driver will make repeated attempts to deliver. If all delivery attempts fail, the package will be returned to Metacup.

How are my products packaged?

Metacup tries our best to standardize our product packaging. In most cases, the outside packaging is standard to our carrier. The inner layer is minimally customized by Metacup to make sure that the products arrive to their destinations safely.

When will I get my order?

For a destination inside Thailand, you may expect your order within 4-5 working days after the order placement. 

Can I schedule a delivery date?

Unfortunately, we are unable to specify a special delivery date. For single purchases, the timeline should be 4-5 days after order placement for domestic shipment, and 7-10 days after order placement for international shipment.

 

Order status

How do I track my order?

After the product has been shipped (within 1-2 working days after the order placement), an email titled “Order Status” will be sent out to your email inbox, enclosing details of a tracking code and instructions on how you can track your order.

 

Membership/account

How can I be granted a “Metacup café member” status?

“Metacup café member” status is granted individually to a member who owns an active café and would like to feature listed product in your business operation. When signing up for normal Metacup membership, please check “I would like to apply Metacup café member”, and our team will reach out to you separately to get to know your cafe a little bit better.

Why should I sign in as “Metacup member”?

Metacup members are always the first to hear about our promotions, special offers and limited items. Metacup is also rolling out an exciting loyalty program which will reward our return customers with a whole bunch of points and credits. With these, Metacup members are really much better off when purchasing with us on www.metacup.com

Why should I sign up for e-newsletter?

Metacup e-newsletters is amazing because they will keep you informed about our events and promotions. It’s the quickest way to keep in touch with your favorite coffee and tea website. If you a have a few seconds more, however, do sign up for our free membership to receive even MORE benefits.

How do I unsubscribe from e-newsletters?

You may click “Unsubscribe” in My Account or at the bottom of the newsletter.

How do I access my account?

On the top menu, please click My Account, and plug in your username (email address) and password.

 

Customized order/wholesale

Can I get any discount by buying in bulk?

We cannot promise, but we might be able to. Please contact our staff directly by emailing help@metacup.com and we will make sure we do our best to fulfill your requirement.

Can you fulfill custom or bulk orders that are not listed on the web site?

If you have any special order in terms of volume, customization or timing, please contact our staff directly by emailing help@metacup.com and we will make sure we do our best to fulfill your requirement.

May I send my order as gift?

Yes. You can do so by indicating the gift receiver’s name and address in the mailing address, and check “separate billing” and fill in a different “billing address” for a separate mailing of your receipt.

 

Others

How do I get answers for other questions not listed on the FAQs?

Please email your questions to hello@metacup.com